Return Policy

If you are dissatisfied with the product you received, you may send it back within 30 days of receiving for your refund. All return items must be in their original condition and packaging. Please include a slip with your Order ID number, full name and reason for return inside the return package.

If 30 days have gone by since you received the items, unfortunately we cannot offer you a refund or exchange. We also do not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.

Typically within 7-12 business days of receiving your returned product, we will credit the amount paid for the returned product (less any shipping costs/expenses related to the original purchase, which are non-refundable) to the payment method you used to make the original purchase.

If you haven’t received a refund yet, please check your bank or credit card account again. Then contact your credit card company. It may take some time before your refund is officially posted.

Please contact our customer service with your Order ID number to initiate an exchange. Exchanges can only be made for items that are equal or lesser in value than the original purchase item.

Please include a slip with your Order ID number, full name and clearly indicate the product name and info of the exchange item. We will reship the order free of charge and email you once the exchange has been made.

To request a return, please contact our customer support first at service@lupitalife.com with your order number.

Return instructions and the return address will be provided by our support team.

Do not send items back without prior authorization.

Unless the item is defective or incorrect, customers are responsible for return shipping costs.

Original shipping fees are non-refundable.

If you are a consumer in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day you receive the goods.

To exercise this right, please contact us at service@lupitalife.com before the period expires.

Refunds will be issued within 14 days after we receive the returned item, using the original payment method